Contacts and Support
Need help with your key, balance or payment? Contact OneProvider support in Telegram or by email, and get a reply from a real engineer in English or Russian.
How to reach us
Telegram is the fastest: real engineers, no ticket queue. FastestTelegram support
Our main channel, answered by people. Best for key, balance and payment problems.
@Oneproviderhelpbot
Open chatWorks now and is forwarded to the team. Good for longer questions and attachments.
support@oneprovider.dev
Write an emailMain bot
Your account, API keys and top-ups in Telegram.
@oneprovider_robot
Open botWeb cabinet
Balance, keys, usage and the Support section in the browser.
app.oneprovider.dev
Open cabinet For a faster answerWhat to include in your message
Four details let support start with the answer instead of questions.-
Key tail
The last few characters of your API key, for example …3a7f. Never send the full key.
-
Order or OP code
For a payment or top-up question: the order number or the code you redeemed.
-
Screenshot or exact error
A screenshot of the error, or its exact text and status code (401, 429, 503).
-
Client app
What you work with: Claude Code, an IDE plugin or your own script.
If a key was posted somewhere public by mistake, say so in your first message.
Self-serviceUseful links
The answer is often already in the docs or on the status page.- Status Live API uptime and incident log
- First key Cabinet, balance, codes and API keys
- Troubleshooting Login, VPN, JSON, 401, 429 and 503 fixes
- Pricing Per-token rates and top-ups
- Refund policy How refund requests are handled
- Payment methods What you can top up with
- Security No prompt logging under our policy, servers in the EU
- Privacy What data is kept and for how long
- Terms of Service The rules for using the service
Who runs the service
- Legal entity
- OneProvider Ltd · Nicosia, Cyprus
- Service
- AI API gateway: oneprovider.dev , API:
api.oneprovider.dev - Infrastructure
- Servers in Frankfurt, Germany (EU)
- Support languages
- English and Russian
- Registered address
- On written request via support.
Partnerships and resellers
Want to sell OneProvider keys and codes to your own customers? Send a reseller application in the web cabinet, section “Resellers”. For other partnership questions write to support@oneprovider.dev .
Reseller application